Why isn’t Klarna available where I live?
Your shipping address is different from your billing address. This is one of the most common reasons you can’t pay or get declined, also, when shopping online, your shipping address might differ from your billing address.
In what countries do you accept Klarna’s payment methods?
Klarna accepts the following payments in:
Pay in 3 installments: France, Ireland, Italy, Spain
Pay in 30 Days: Germany, Austria, Belgium, Finland, Netherlands
What is ‘Pay later in 30 days?
Klarna’s ‘Pay in 30 days’ allows you to receive your order up front and get up to 30 days to pay without any interest and fees. In our app, you’ll have the option to pay off the balance earlier or extend the due date to a later date for a fee if needed.
If your order is eligible for ‘Pay in 30 days, the option will be presented at the time of checkout. As soon as the store ships your order, you will receive an email from Klarna outlining your payments. Your purchase and payments will then be visible and manageable in your Klarna App.
So make sure to download the Klarna App to stay in full control and never miss a payment!
Good to know: There is no fee to use ‘Pay in 30 days’!
What is Pay in 3 and how does it work?
Pay in 3 is an alternative to traditional credit but without any interest, which allows you to split purchases into 3 payments. These payments will be automatically withdrawn from the debit/credit card you have on file with us every 30 days until the full order amount has been paid. In our app, you’ll also have the option to pay off a single installment or even the entire balance earlier if preferred. However, at this time it’s not possible to change the scheduled payment date to a later date.
Good to know: There is no fee to use ‘Pay in 3!
How do I return my order?
Follow the our store’s return instructions and then let Klarna know which items you have returned by reporting a return in the Klarna’s app:
1. Go to Orders
2. Select the purchase or the items, you wish to return
3. Tap Report return
If you later wish to return more items than you initially reported in the app, be sure to let us know by sending an email to firstname.lastname@example.org, so we will be able to update the information in our online store.