Shipping & Costs

What shipping methods do you offer?

In the EU we deliver our chairs via DPD courier. Goods in the EU are delivered via DPD courier. In countries outside the EU, we use a FedEx courier delivery service.

Usually, the delivery time is between 3 and 7 working days after dispatch. This is a provisional term and could change according to the country. If delivery time is longer, we will inform you separately.

What shipping methods do you offer?

In the EU we deliver our chairs via DPD courier. Goods in the EU are delivered via DPD courier. In countries outside the EU, we use a FedEx courier delivery service.

Usually, the delivery time is between 3 and 7 working days after dispatch. This is a provisional term and could change according to the country. If delivery time is longer, we will inform you separately.

Where do you ship?

We are offering Free Shipping in the EU, USA, Canada*, Switzerland*, Norway*, and the UK*.

*Import fees may apply, paid by the Buyer (Switzerland ~25-30 CHF, UK ~60-70 GBP, Canada ~55-70 CAD, Norway ~800 NOK). Please contact your local customs for exact import duty tax rates and present the following HS code: 9403 30.

What are the cost of shipping to the UK?

We offer free shipping to the UK. You will pay only the import fee – around £70.

Are there any hidden costs?

None, if you live in the EU or USA.

If you live outside the EU or USA, you might have to pay additional shipping fees and customs taxes.

What factors influence the price of our chairs?

We spent 3 years developing the ergonomics of this chair so that it would be comfortable to sit in two interchangeable positions.
It sure looks minimal, but it mostly includes custom-built parts like a press-molded plywood frame, molded heavy-duty feet pads, injection-molded polyurethane foam seat, and complex upholstery. Not to mention the special packaging that allows us to avoid packaging fillers.
Having in mind the current global environmental degradation we feel we have a responsibility of producing only such products that will not end up among trash after a year or two. Cheap materials and production usually make short-serving products that need to be replaced frequently.
That is why we manufacture in the EU out of quality materials that make the Muista chair a long-serving piece of furniture.
Also please have in mind that the price also includes taxes, shipping costs, and our small company’s research & development costs.

Payments

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Updating Your Order

Can I cancel or edit my order?

You may cancel your order(s) at any time before it has been sent and you will receive a full refund. If an order has been sent (i.e., has already left our warehouses) you will have to wait until the order is returned back to our studio.

Can I cancel or edit my order?

You may cancel your order(s) at any time before it has been sent and you will receive a full refund. If an order has been sent (i.e., has already left our warehouses) you will have to wait until the order is returned back to our studio.

Can I change my shipping address?

Please contact domas@muista.eu immediately if you want to change your shipping address. However, we hope you understand that we are not able to change your shipping address if the order was passed to a shipping company already.

Order Issues

Why hasn't my tracking status updated?

Sometimes logistics centers are very busy and don’t update the statuses on time. However, if your tracking status didn’t change for a week or longer, please contact our colleague Domas at domas@muista.eu and he will help you.

My tracking shows delivered, but I never received it. What can I do?

First, please check with your family or neighbours, maybe they received the chair for you. If not, contact us ASAP and we will help you.

Why has my order been returned to Muista?

Your order was returned to Muista if we were not able to locate you. The second reason why your order was returned could be that you didn’t pay import taxes.

What happens if my package is lost or stolen?

If you believe that your package was lost or stolen, please contact us immediately and we will help you.

Return Policy & FAQs

What is the return policy for international orders?

Returns within the EU: We will take care of the delivery of returned goods back to us.

Returns outside of the EU: You are responsible for the delivery of returned goods back to us, along with the shipping costs. Please also note that any local customs taxes are non-refundable.

What is your return & exchange policy?

You have 30 days to return the Muista chair if you are not happy. The return period will start from the day you physically received your chair.

How do I make a return or exchange?

Please send back the chair to our studio. The address:
MB Muista
Savanoriu av. 221, Vilnius
LT-02300
Lithuania

When can I expect my refund?

We will process a refund when we will receive returned chairs or proof that you have sent the chair back, whichever comes first.

You are responsible for the impairment of the chairs due to actions that are not necessary to determine the nature, characteristics, and functioning of the chairs.

How do I make a return or exchange?

Please send back the chair to our studio. The address:
MB Muista
Savanoriu av. 221, Vilnius
LT-02300
Lithuania

Payments

Klarna

Why isn’t Klarna available where I live?

Your shipping address is different from your billing address. This is one of the most common reasons you can’t pay or get declined, also, when shopping online, your shipping address might differ from your billing address.

In what countries do you accept Klarna’s payment methods?

Klarna accepts the following payments in:
Pay in 3 installments: France, Ireland, Italy, Spain
Pay in 30 Days: Germany, Austria, Belgium, Finland, Netherlands

What is ‘Pay later in 30 days?

Klarna’s ‘Pay in 30 days’ allows you to receive your order up front and get up to 30 days to pay without any interest and fees. In our app, you’ll have the option to pay off the balance earlier or extend the due date to a later date for a fee if needed.

If your order is eligible for ‘Pay in 30 days, the option will be presented at the time of checkout. As soon as the store ships your order, you will receive an email from Klarna outlining your payments. Your purchase and payments will then be visible and manageable in your Klarna App.
So make sure to download the Klarna App to stay in full control and never miss a payment!

Good to know: There is no fee to use ‘Pay in 30 days’!

What is Pay in 3 and how does it work?

Pay in 3 is an alternative to traditional credit but without any interest, which allows you to split purchases into 3 payments. These payments will be automatically withdrawn from the debit/credit card you have on file with us every 30 days until the full order amount has been paid. In our app, you’ll also have the option to pay off a single installment or even the entire balance earlier if preferred. However, at this time it’s not possible to change the scheduled payment date to a later date.

Good to know: There is no fee to use ‘Pay in 3!

How do I return my order?

Follow the our store’s return instructions and then let Klarna know which items you have returned by reporting a return in the Klarna’s app:

1. Go to Orders
2. Select the purchase or the items, you wish to return
3. Tap Report return

If you later wish to return more items than you initially reported in the app, be sure to let us know by sending an email to info@muista.eu, so we will be able to update the information in our online store.

Stripe - Credit/Debit card

What is Stripe?

Stripe is a payment service provider that accepts all major debit and credit cards from customers in every country and executes payments via a secure payment gateway.

Is it safe?

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

How much does it cost to use Stripe?

Buying with Stripe is free. There is no charge, as the transaction’s processing payment’s responsibility goes on the seller, although if the purchase was made in a different currency, rather than Eur, the conversion rate may apply.

PayPal

What is PayPal?

PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure. When you link your bank account, credit card or debit card to your PayPal account, you can use PayPal to make purchases online with participating stores.

Is it safe?

PayPal is the safer way to pay because we keep your financial information private. It isn’t shared with anyone else when you shop, so you don’t have to worry about paying businesses and people you don’t know.

On top of that, we’ve got your back. If your eligible purchase doesn’t arrive or doesn’t match its description, we will refund you the full purchase price plus shipping costs with PayPal’s Buyer Protection program.

Do I need a balance in my account to use it?

You do not need to have any balance in your account to use PayPal. Similar to a physical wallet, when you are making a purchase, you can choose to pay for your items with any of the credit cards that are attached to your account. There is no need to pre-fund your account.

How much does it cost to use PayPal?

Buying with PayPal is usually free. There is no charge to open a PayPal account and there is no cost for buying products or services.

If your transaction requires a currency conversion, we will use a retail exchange rate (the wholesale cost of foreign currency as denominated by an outside financial institution) plus a conversion service charge.

Product FAQs

What materials and fabrics do you use?

The Muista chair is made of press-formed birch plywood and durable wool fabric. PU CMHR molded foam is used for the seat. Cast rubber feed pads are used for protection. 

Is the seat soft enough?

It is soft enough for active sitting. But not soft enough for prolonged static sitting 🙂 The Muista will make you move since it was designed for that. If you get tired of sitting in one position, you simply switch to another one.

Initially, it can take some 1-3 weeks to get used to the saddle sitting position on the Muista chair – it is normal since saddle sitting is very different from the regular chairs: it wakes up some muscles that were used to prolonged inactivity while sitting on flat seats. You will get used to it, and will thank Muista later for that 🙂

Can I use your chair on thick carpet?

The Muista chair has protective rubber feet pads, so it will not ruin your carpet, however, it should eventually flatten the carpet area of contact, as any other chair would.

How should I care for my chair?

When first used, a certain amount of excess fiber will work its way to the surface of the fabric. This is completely normal. As the upholstery is used these excess fibers will eventually diminish. In the meantime, the fibers can be brushed off the surface with a soft clothing brush or vacuum. These excess fibers do not reflect the quality of the fabric or the long life of wool. This is a normal result of the way the wool yarn is spun.

Easy care. Wool is antistatic and does not attract dirt like other fabrics. Wool is also water repellent, so spillages are slow to penetrate the fabric. To maintain the beautiful color and appearance of the fabric, we recommend gentle vacuuming, preferably every week, with a soft nozzle.

Stain removal. A golden rule: always remove stains as quickly as possible! Most stains and dirt can be removed using an ordinary Ph neutral detergent diluted in lukewarm water at normal strength (follow the directions on the bottle).

Important:

  • First, soak up as much of the liquid as possible with the white kitchen roll or tea towel.
  • If the stain has dried on, remove as much of it as possible by vacuuming.
  • Rub carefully with a clean, white cloth.
  • Press the fabric with a dry tea towel or piece of white kitchen roll every time the water is added so as to soak up moisture and dirt.
  • Use clean water without any detergent for the final clean. The area may appear darker than the surrounding fabric after being cleaned with water. This will become noticeable over time.

For mega-nasty stains. Remove the seat and take it to dry-cleaners. If you want a more detailed wool stain guide – please email us at info@muista.eu

What is the sizing of the chair?

The size of the Muista chair is 50cm x 52cm x 30 cm.

The size of the Muista XL chair is 72.5cm x 60cm x 33cm.

Is the chair safe?

Being a balancing chair, the Muista is made to be unstable. To minimize the risk of falls, always try to sit close to the center of the seat and never sit on the edge, especially in the saddle position.

Within reasonable deviation, Muista chairs are suitable for sitters of all ages, just with the caution and awareness of the possibilities of you+Muista+movement gone wild=painful impact with the floor. Really, please, do not go berserk on your Muista – we will not be responsible for any possible injuries.

Where could I find reviews about Muista?

You can find reviews about Muista on several websites including Trustpilot and Judge.me.

Do you offer warranty?

We offer a 3-years warranty on all our products.

The warranty covers major manufacturing defects or structural failures that prevent the chair from safe and comfortable use.

The warranty does not cover damage caused by misuse, normal wear, and tear, or defects caused by exposure to direct sunlight.

Minor aesthetic defects: at Muista we believe that mass production should be treated responsibly and discarded materials kept to a minimum. This means that we do not discard as defects minor aesthetic damages left from the production processes or wood knots and irregularities in the natural wood structure.
However, if you received your Muista with issues that you truly can not live with – you are free to return the chair for free and get a 100% refund within 14 days from receiving your chair. For all cases please contact us via email: info@muista.eu